Question 1

Is Tera a lender?

Accepted Answer

No. Tera is a credit broker, not a lender. We help businesses understand funding options and, where appropriate, introduce them to finance providers from our available panel. Tera does not provide funding directly.

Question 2

What types of business finance can Tera help with?

Accepted Answer

Tera can help businesses explore a range of commercial finance options, including business loans, asset finance, invoice finance, commercial property finance, bridging finance, development finance, vehicle finance and tax or VAT funding. Availability depends on your circumstances.

Question 3

Which businesses can apply?

Accepted Answer

Tera works with UK businesses across a range of sectors and sizes. Eligibility for specific finance products depends on trading history, financial position and the purpose of funding. A specialist can discuss what may be suitable for your business.

Question 4

What information will I need?

Accepted Answer

This varies by product and amount, but commonly includes business details, recent accounts or management information, bank statements, details of existing borrowing and information about the funding purpose. Tera helps identify what is needed for your situation.

Question 5

How long does the process take?

Accepted Answer

Timelines depend on the finance type, amount and completeness of information. Some facilities may progress quickly once documentation is in order; property-related finance typically takes longer due to valuations and legal work. A specialist can give a realistic indication for your case.

Question 6

Will starting an assessment affect my credit file?

Accepted Answer

Completing Tera's initial assessment does not itself represent a lending decision. A finance provider may need to conduct searches later in the process. The type of search and its impact should be explained before it takes place.

Question 7

Does Tera charge a fee?

Accepted Answer

Any applicable customer fee should be disclosed before the customer agrees to proceed. Tera may also receive commission from a finance provider following a successful introduction. Final wording is subject to Tera and Moorgate approval.

Question 8

How does Tera make money?

Accepted Answer

Tera may receive commission from finance providers following a successful introduction. Any customer fees will be disclosed before you agree to proceed. Tera does not charge for simply exploring your options through the initial assessment.

Question 9

Will I need to provide a personal guarantee?

Accepted Answer

This depends on the finance type, amount and provider. Many commercial finance facilities request personal guarantees from directors, particularly for smaller businesses. This should be explained before you proceed.

Question 10

What happens after I submit my details?

Accepted Answer

A Tera specialist will review your assessment and contact you to discuss your requirement. They will explain the next steps, any additional information needed and possible finance routes. There is no obligation to proceed.

Question 11

How is Tera different from going directly to a bank?

Accepted Answer

As a broker, Tera can explore options from multiple finance providers rather than a single institution. This may help identify structures and terms suited to your requirement. Tera also helps prepare and organise your application.

Question 12

Is Tera regulated?

Accepted Answer

Tera will initially operate as an Appointed Representative of [Moorgate legal entity], which is authorised and regulated by the Financial Conduct Authority under reference number [FRN]. Full regulatory details will be confirmed before launch.

Question 13

How is my business information handled?

Accepted Answer

Tera treats business information carefully and in accordance with applicable data protection requirements. Details of how information is stored, used and shared will be set out in the privacy notice before launch.

Question 14

How do I raise a concern or complaint?

Accepted Answer

Contact details for raising concerns will be published before launch. Tera is committed to handling complaints promptly and fairly in accordance with applicable requirements.

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