Legal review complete · Last updated 28 July 2026
Complaints procedure
Our commitment
Tera is committed to treating customers fairly and resolving concerns promptly. If something has gone wrong, we want to hear from you so we can put it right where we can.
How to complain
Contact us by email at info@terabusinessfinance.com, by post to our registered office (71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom), or via the contact form on our website selecting "Complaint" as the enquiry type. Please include your name, contact details, and a clear description of your concern, including relevant dates and reference numbers if you have them.
Contact us
You can also contact us via the contact form, selecting “Complaint” as the enquiry type, or email info@terabusinessfinance.com.